STAFF POSITIONS:
Cincinnati Symphony Orchestra

Subscription Marketing Coordinator
Full-time

Department:    Marketing/Sales         
Reports to:       Associate Director of Marketing, Subscriptions & E-Strategy

Responsibilities:

• Lead subscription processing effort for CSO, Pops and May Festival; lead subscription processing team in the timely entry and fulfillment of orders and exchange requests ensuring a high standard of accuracy and customer service.
• Coordinate subscription mailings, including letters, brochures, order forms, envelopes, printing and postage, with assistance of volunteers as needed.
• Ensure integrity of daily balancing and handling of all payments as well as the confidentiality, proper handling, security, filing and disposal of all sensitive materials in accordance with company standards.
• Work with Telemarketing Manger to balance and reconcile orders, troubleshoot, resolve problems; maintain high level of support, accuracy and customer service.
• Process all account updates along with survey and promotion responses in accordance with internal database (Tessitura) standards.
• Resolve all subscription-related Customer Service Issue (CSIs) on a daily basis.
• Work closely with the Customer Service Manager and Marketing team on promotions, training and special projects.
• Manage Opus 25 and Opus 50 subscriber recognition programs. Evaluate and manage other opportunities for subscriber appreciation.
• Assist with development of marketing concepts and execution of subscription and single ticket marketing plan.
• Assist in all aspects of current and developing Subscriber Recognition efforts.
• Provide backup for incoming phone lines, receptionist, front-of-house and Box Office coverage.
• Other duties as assigned.

Qualifications: A Bachelor’s degree with a major in marketing, communications or related field. At least two years experience in box office or intensive customer service and data processing environment. Organization, communication, planning, resourcefulness, extreme attention to detail and trouble-shooting skills, along with superior customer service and computer skills are a must. Knowledge of Tessitura or other ticketing software highly desired. Marketing and direct mail experience preferred, particularly in an arts-related setting. Knowledge of classical music also a plus.

The Cincinnati Symphony Orchestra offers a competitive wage and benefits package, including health, dental, vision, life, parking and pension. Hourly wage is commensurate with experience. The CSO is an equal opportunity employer.

The Cincinnati Symphony Orchestra is a dynamic ensemble of some of the world’s finest musicians. The fifth oldest symphony in the United States and the oldest orchestra in Ohio, the CSO was founded in 1895. Previous music directors of this venerable, 113-year-old orchestra include Leopold Stokowski, Fritz Reiner, Eugene Goossens and Max Rudolph. Today, under the artistic leadership of Paavo Järvi, the CSO has achieved international critical acclaim and an operating budget that consistently places it among America’s top 10 orchestras. The CSO is the umbrella institution that includes the Cincinnati Pops Orchestra, and through both, the orchestra has sold nearly 10 million recordings on the Telarc label.

The CSO also presents year-round family, community and education programs and concerts, including Lollipop and Young People’s concerts and the Classical Roots: Spiritual Heights. In addition, the CSO serves as the official orchestra of the annual May Festival and Cincinnati Opera and, as the Cincinnati Pops Orchestra under conductor Erich Kunzel, presents 20 Pops concerts in Music Hall.

To Apply: Send resume, cover letter, salary history and at least three references with contact information to: HR Coordinator, Cincinnati Symphony Orchestra, 1241 Elm Street, Cincinnati OH 45202, or email materials to hrcoordinator@cincinnatisymphony.org. No phone calls, please.

CSO & POPS. Equal Opportunity Employer.