• Go to cincinnatisymphony.org/account
• Enter your email and password and click “Login”
• If you don’t currently have an online account with the CSO, you can create one by clicking “Register” on the same page.

• Go to cincinnatisymphony.org/account
• Create your new account by clicking “Register.”
• If you've purchased tickets online from us before, there's no need to create a new account. If you’ve forgotten your account password, you can reset it by clicking “Forgot Password?” on the same page.

• Go to cincinnatisymphony.org/account
• Click on “Forgot Password?” on the login page. When the submission box opens, enter your email address in the field and click “reset password.”
• Check your email for a password reset message from the CSO. It may take a few minutes for that email to arrive.
• Open the password reset email and click on the “Reset Password” button. You will then be taken to a page to change your account’s password.
• Fill in the fields with a new password and hit the “Submit” button. You will now be logged into your account.

• If you’ve purchased tickets on our website before and have a login associated with the email you are trying to use but can’t remember your password, try resetting your password by clicking “Forgot Login?” on the account login page.
• If you are trying to login with a new email or request a new password with a different email than the one currently associated with your customer account, you should re-register online with your desired email address. Please allow 2-3 business days for us to sync your new credentials with your customer profile.
• If you are still having trouble logging in, please contact the CSO & Pops Box Office at 513.381.3300 or [email protected] (MON-FRI 10-5; SAT 10-2).

• Go to cincinnatisymphony.org/account and log in with your current email and password.
• From the profile page, you can update your contact information, reset your password, or make other changes. The updated email will be your new login.

Navigate to this page by selecting the Upcoming Events menu item. On a mobile device, there is a dropdown menu with the title My Account that you will click to see all your menu items. You can do the following on this page:

• View all your tickets and parking passes for your upcoming events with the CSO and Pops.
  • If you have multiple tickets and passes, you will need to scroll through them on mobile devices by using the scrolling arrows located under each set of tickets and passes.
• Print your tickets and passes if you prefer to have physical tickets and passes.
  • You can also save your tickets and passes in PDF form to your device so that you can display them on your device even without an internet connection or send tickets and passes from your personal email to other members of your party.
• Exchange your tickets and passes for another event.
• Donate your tickets and passes back to the organization if you are unable to attend.

Navigate to this page by selecting the My Tickets menu item. On a mobile device, there is a dropdown menu with the title My Account that you will click to see all your menu items. You can do the following on this page:

• View all your tickets and parking passes for your upcoming events with the CSO and Pops. Clicking the View Tickets and Parking Passes button will take you a page with just that events tickets and passes. This is the page that you will use to scan your ticket and pass barcodes to gain access to your event.
• Print your tickets and passes if you prefer to have physical tickets and passes.
  • You can also save your tickets and passes in PDF form to your device so that you can display them on your device even without an internet connection or send tickets and passes from your personal email to other members of your party.
• Exchange your tickets and passes for another event.
• Donate your tickets and passes back to the organization if you are unable to attend.

Navigate to this page by selecting the Past Events menu item. On a mobile device, there is a dropdown menu with the title My Account that you will click to see all your menu items. You can do the following on this page:

• View all of your past events.

Navigate to this page by selecting the Ticket Donation History menu item. On a mobile device, there is a dropdown menu with the title My Account that you will click to see all your menu items. You can do the following on this page:

• View all of the tickets that you have donated in the past.

All ticket actions are available on the Upcoming Events and My Tickets pages.

To print your tickets and passes:

1. Click on the Print link located next to each set of tickets and passes.
2. Once the print popup opens, use the settings to select your desired printer and print your tickets and passes.

All ticket actions are available on the Upcoming Events and My Tickets pages.

To exchange your current tickets and passes for another event:

1. Click on the Exchange link located next to set of tickets and passes for the event you want to exchange out of.
2. A new exchange page will open and you will need to select the event you want to exchange into, select a date for that event and select which of your existing tickets to exchange.
3. You will then be allowed to select your new seats for your new event.
4. Once you select your seats you will click the checkout button and follow the steps to confirm your order and enter your payment information if you have selected more expensive seats during the exchange process.
5. After the order is completed, you will now be able to see the new event tickets and passes in your account on the Upcoming Events and My Tickets pages.

All ticket actions are available on the Upcoming Events and My Tickets pages.

To donate your tickets and passes:

1. Click on the Donate link located next to each set of tickets and passes.
2. A window will pop up and you will be prompted to select any tickets and passes that you wish to donate for that specific event.
3. Once you select your desired tickets and passes, the Donate My Tickets button will become active and you will be able to move forward with the donation.

All ticket actions are available on the Upcoming Events and My Tickets pages.

To add your concerts as events on your calendar:

1. Click on the Add to Calendar link located next to each set of tickets and passes.
2. A download will begin and complete at the bottom of your browser window. Click on the downloaded item (the item title will be your concert name).
3. An appointment will open up in your email account. You can save this event and it will now appear in your calendar. Optional: Before you save the event make sure to set a reminder time so that you get a notification reminder before the event occurs.