Box Office

Box Office FAQs

How will I receive my tickets?

All ticket holders have access to Mobile Tickets. Regardless of delivery method, all purchased tickets will be immediately available in your online account at cincinnatisymphony.org/account. Ticket holders can either pull them up on a mobile device or print them off at home.

Note: you must have an online account to access your mobile tickets. If you do not already have an online account, please create one at cincinnatisymphony.org/account. It will take 1-2 business days for your new online account to be linked with our ticketing system.

Are there any additional costs to purchase tickets?

Tickets to the CSO & Pops are not subject to sales tax.
All performances at Music Hall are subject to a 3.5% facility fee for ongoing maintenance of historic Music Hall.

Tickets purchased online or by phone are subject to a $4/ticket service fee for mail delivery and a $5/ticket service fee to hold tickets at Will Call. Tickets can always be delivered electronically free of charge.

Am I able to exchange my tickets?

Subscribers, visit your account for quick and easy exchanges online. Watch our helpful video tutorial if you need additional guidance.

All other ticket holders: call the Box Office at 513.381.3300 for information on exchanges ($3/ticket exchange fee applies; exclusions apply).

How can I donate my tickets?

Donate your unusable tickets in your online account at cincinnatisymphony.org/account or by contacting the Box Office at 513.381.3300 or [email protected]. 

By donating your tickets, you'll receive an emailed gift receipt for tax purposes and you will continue to support our ability to share music with our Cincinnati community.

Am I able to return my tickets?

Single tickets are non-refundable and NOT redeemable for cash. If you are unable to use a ticket to an upcoming performance, consider donating your tickets back to the Orchestra or exchanging them for another concert date this season.

Full refunds are available on all season-ticket orders within 14 days of the date the order was placed. After that time, the CSO will refund the order but retain 10% of the subscription value for processing, mailing and materials costs.

How do I purchase tickets for Riverbend Music Center?

Ticket for Red, White & BOOM! with the Cincinnati Pops go on sale in the spring. You can purchase those from the CSO & Pops Box Office at Music Hall 513.381.3300, as noted above, or online. 

Please visit the Riverbend website for non-CSO & Pops performances.

Riverbend Box Office Hours:
MON/WED/FRI 11 am-3 pm

6295 Kellogg Avenue | Cincinnati OH 45230

Riverbend concerts are performed rain or shine.